Question 1

How fast are top-ups delivered?

Accepted Answer

Most orders are processed within minutes once payment is confirmed.

Question 2

Do I need an account to order?

Accepted Answer

Guest checkout is supported, but an account helps with order history and rewards.

Question 3

What payment methods are supported?

Accepted Answer

Available methods depend on your region and are shown during checkout.

Question 4

Can I upload manual payment receipts?

Accepted Answer

Yes. For manual methods, upload receipts from the order detail page.

Question 5

How do I track my order?

Accepted Answer

Use the Track Order page with your order ID, for example kyubi_abc123.

Question 6

What happens if an order fails?

Accepted Answer

You will see the status on your order page and our support team can assist with retries or refunds where applicable.

Question 7

How do I verify my phone number?

Accepted Answer

Go to Account, request an OTP, then submit it to verify your number.

Question 8

How do points work?

Accepted Answer

Points are earned from eligible activity and can be redeemed to wallet balance.

Frequently Asked Questions